Dear Valued Customer,
As consumers ourselves, we share your concern about privacy. And as a consumer, you do and should have the right to know what happens to your personal information! Let me begin by saying that we do not and will not ever provide your confidential information beyond the facilitation of the business transaction or in requested correspondence with us or our Partners. We are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.). This Privacy Notice is pos ted to demonstrate our adherence to the practices you’ll find common to the best websites online. We promise that we will treat your information with the same honesty and sensitivity that we have displayed throughout our company’s history.
Obviously we collect basic information including your name, home address, phone, email address and credit card information when you place a secure order with us via our Encrypted Order Process. As with any retail type transaction, we use this information to process your order and to respond to any questions or concerns you may have. Where required, we also share this information with certain partners in the facilitation of your order; for example UPS and possibly the Product Manufacturers we represent so that they may contact you directly with product support information you request. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.
In return for making a purchase or registering at our site, it is possible that at times we may offer to keep you informed of new and ongoing benefits, exclusive sales and promotions and other customer-only benefits. We appreciate any additional, optional information you are willing to share with us. This optional information helps us tailor your experience at our site, showing you content that we think might be interesting to you. Depending on the information you give us, we will also provide you with relevant information, gift ideas, and other special offers.
As we stated earlier, we use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, as with any retail transaction whether physical or virtual, nothing can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
We constantly train our staff on a “Safe Internet Experience”. As we do with everyone we train, we urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe, or at work!
At times, there are options to ‘Share products with a friend or family member’ features on our site(s) that allow you to easily share product or other valuable information with your friends or family. Any e-mail addresses provided to us in the use of these features are used solely for direction of our internal e-mail communication. These e-mail addresses are used for any other communication other than for the purpose they are originally solicited for. And again as we stated earlier, we do not sell information!
Thank you for considering us for your purchase.
Privacy Notice Table of Contents:
Our Commitment to Privacy
The Information We Collect
How We Use Information
Our Commitment to Data Security
Our Commitment to Children’s Privacy
How to Access or Correct Your Information
How to Contact Us
Our Commitment to Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Billing and Shipping Address
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We may offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services, as well as special offers or promotions. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children’s Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Without exception, children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.
How You Can Access or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by sending us a notarized written request of release or change of information. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to Contact Us:
Should you have other questions or concerns about these privacy policies, please call us or send us an e-mail.